Ordering is easy! Simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information. International orders outside the Philippines need to email through the contact us tab at the bottom of website.

We accept various payment methods, including credit/debit cards and other secure online payment options. All transactions are processed through trusted third-party payment processors.

Unfortunately, once an order is placed, it cannot be modified or canceled. Please review your order carefully before completing the purchase.

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your shipment on our website under the Track Order tab or on the carrier’s website.

We offer a 30-day return policy. Please refer to our Refund Policy for detailed information on returns and exchanges.

Yes, we do ship internationally. Shipping costs and delivery times may vary. International customers are responsible for any customs duties or taxes. Contact us for shipping costs outside the Philippines.

For any inquiries or assistance, you can reach our customer support team at info@pawsngears.com. You can also email through our Contact Us Tab or send a text message through our WhatsApp tab. We aim to respond within 24 hours.

We offer a variety of products designed for different breeds and sizes. Product details include information on suitable dog sizes. If in doubt, feel free to contact us for personalized recommendations.

Yes, we offer wholesale pricing and bulk discounts for eligible orders. Contact our team at info@pawsngears.com for more information.

Subscribe to our newsletter during checkout or on our website to receive updates on promotions, new product launches, and exclusive offers.

Our online store is based in the Philippines.

No, we source our products globally to provide a diverse range. Products may be sourced from different countries.

International sourcing allows us to offer a wider variety of high-quality products at competitive prices.

Products are shipped directly from their respective countries of origin to ensure efficiency and reduce shipping costs.

Shipping times vary based on the product’s origin. Please check the product page for estimated delivery times.

Customs fees and taxes, if applicable, are the responsibility of the customer. Check with local authorities for specific information.

Yes, tracking information will be provided once your order is shipped. Please allow for some delay due to international logistics.

We strive for quality, but if an issue arises, contact our customer support with details and photos for assistance.

Shipping costs vary based on the destination and product. The shipping cost will be displayed during the checkout process. International orders outside the Philippines will have to contact us for accurate shipping costs.