At Paws & Gears, we strive to ensure your complete satisfaction with our dog gear and accessories. If, for any reason, you are not entirely pleased with your purchase, we offer a straightforward refund policy to make your experience hassle-free.

1. Returns and Exchanges:
– You may return or exchange any unused and undamaged item within 30 days of the purchase date.
– All returns must include the original packaging and tags.

2. Refund Process:
– To initiate a return or exchange, please contact our customer service team info@pawsngears.com within 30 days of receiving your order.
– Clearly state the reason for the return or exchange in your communication.

3. Refund Eligibility:
– Refunds will be processed for the purchase price of the item, excluding shipping charges.
– The customer is responsible for return shipping costs unless the return is due to a defect or an error on our part.

4. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate.

5. Refund Timeline:
– Once we receive your returned item, we will inspect it and process your refund within 5 business days.
– Please allow additional time for the refunded amount to reflect in your account, depending on your payment method and bank processing times.

6. Non-Refundable Items:
– Personalized or customized items are non-refundable unless there is a manufacturing defect.

7. Contact Us:
– If you have any questions or concerns about our refund policy, please reach out to our customer service team at info@pawsngears.com.

Thank you for choosing Paws & Gears. We appreciate your trust in our products and are dedicated to ensuring your satisfaction with every purchase.